All posts by Kristin Macaulay, Marketing Coordinator

Telpay Payment News
Bringing You Payment Insights, Trends and Best Practices

How to Prevent Payment Delays During a Disruption in Postal Service


With a possible postal service disruption looming in the near future, your clients will be happy to know that their electronic payments will not be affected by the potential disruption.  There may still be a few of your clients that are not making all of their payments electronically.  If this is the case, now is the perfect time to prepare your clients for switching their remaining cheques payments to electronic payments. To help them get started, here are a few ways to prevent payment delays should a postal disruption take place:

Start collecting banking information from your Canadian suppliers

Collecting banking information from your suppliers is often assumed to be a daunting task; however, it is quite the opposite.  Collecting banking information is as easy as sending an email to your suppliers using Telpay’s Biller Information Form.  This form outlines exactly the information needed in order to process an electronic payment to your suppliers.

Let suppliers know that they will be receiving an electronic payment

Start planning ahead and letting your suppliers know now why you would like to switch from mailing a cheque to sending an electronic payment.  You can let your suppliers know that you are processing electronic payments by sending them our Notify Your Suppliers form. The form is customizable (feel free to add your company logo!) and can assist in explaining to your suppliers what direct deposits with Telpay is all about. For example, let your know suppliers know that they will receive an email or fax remittance from Telpay once they have received an electronic payment to make reconciling payments easy.

Make sure all your current electronic payment details are up to date

While you are adding new suppliers to your electronic payments list, make sure that your list of suppliers that you have previously sent electronic payments to, is up to date.  Be sure to confirm and update their mailing address (including postal code), ten digit phone number and their banking information.  If there are any updates to supplier information that needs to be made, be sure to update this information in your accounting software as well as in the Telpay software.

When you are ready to start paying your suppliers electronically and adding their banking information to the Telpay system, you can walk through the process using our step-by-step instruction manual, attend a live training webinar or give us a call at 800-6650-0302

Telpay Payment News
Bringing You Payment Insights, Trends and Best Practices

Don’t Be Tied to Your Desk This Summer


Summer is in full swing and as Canadians; we know all too well how important it is to soak up the summer months while we can.  Here at Telpay, we want to help you spend as much of the summer months ahead out of the office and in the sun making memories doing what matters most to you!

For the entire duration of the summer, Telpay will be hosting remote authorization training webinars to help our customers learn how they can approve payroll and payments while they are away from the office.  There is no need to be tied to your desk this summer!  Join us for a remote authorization webinar and not only will you be learning how you can spend your summer months untied from your desk, you will also be entered to win a $50 Visa gift card.

Register for a remote authorization webinar today!

PLEASE NOTE THAT ALL WEBINARS ARE SCHEDULED IN CENTRAL TIME. Please adjust the webinar start times according to your time zone.

Telpay Payment News
Bringing You Payment Insights, Trends and Best Practices

All Your Bills Paid, In One Place

may16_paybillsTelpay’s bill payment feature has streamlined the payables process for many Canadian businesses.  We process payments for thousands of vendors and suppliers every day.    Telpay’s bill payment feature is designed as an all-in-one solution where you can pay any bill, including utilities.

We have specific features built around our utility payments to help streamline these tedious payment tasks.

Here are a few features that help make utility payments easy when processing through Telpay:

Multiple account numbers for one supplier

If you have multiple account numbers to pay to for one supplier, you can set up multiple account payments.  For example, if you have 10 Rogers Wireless cell phone accounts to pay, you can pay multiple account numbers and allocate the total amount due to each account number. To learn more about how you can start allocating payments to multiple account numbers, follow our step by step instruction guide.

Next day payment deposits

You have the option to fund your utility payments by sending your money to Telpay using your online banking system.  This option requires only 1 business day lead time to process your payments.  Your utility bill payment file and the funds for the file must be sent to Telpay by 3:00 PM, CST, 1 business day prior to your payment date.

No need to collect banking information

Utility payments are one of the most common payments processed by Telpay.  We have a large biller database for all utility payments types for across Canada.  This makes it easy for you to simply import your payments and click ‘pay’.  There is no need to collect banking information for your utility payments as Telpay already has this information stored for you.

Telpay will notify the utility supplier when the payment has been made

Once a payment has been made to your utility supplier, Telpay will notify them via email or fax when the electronic payments will be deposited.  The remittance report also summarizes who is paying them and the account numbers to make for an easy reconciliation process.  You can view an example remittance report here.

Telpay Payment News
Bringing You Payment Insights, Trends and Best Practices

3 Spring Time Streamlining Tips


Warmer weather is finally in the air. Spring cleaning has set in and people are cleaning out their closets and clearing away the mess left behind after that last pile of snow has melted (ok there maybe a few SMALL piles of snow left in Winnipeg).  Spring cleaning season is also tax season, which provides an opportunity to cleanup your business.  These three spring-cleaning steps for streamlining your payments process can help ensure you are setting yourself up for a successful business year.

Batch payments for easy and clean bank reconciliation

If you are able to batch your payroll and bill payments runs on the same day, your payment batching will make for easy and clean bank reconciliation at month end.  Payment batches are consolidated to one clean reconciliation line.  When you process 15 payroll deposits and 10 invoices, you no longer have 25 lines to reconcile; it is simplified to a single line.   

Offer electronic payment options for your clients

Every business wants to get paid as quickly as possible, and this involves catering to your customer’s needs and offering multiple payment options.  After you have experienced the ease of electronic payments, why not offer it as a payment option for your clients?  Electronic payment options eliminate trips to the mailbox and the bank for collecting and depositing cheques while creating a convenient way for your clients to pay their invoice.  They also offer a more efficient way to track income details and eliminate the headache and hunting down details later.    Your customers will enjoy the increased payment flexibility while you can enjoy a more predictable and easy to track income for tax time.

Approve payments remotely and enjoy the spring weather

The sun is shining and the snow is melting but, there is just one problem:  You are watching all the beautiful weather changes through your office window.  Spring fever might be the perfect reason to give Telpay’s remote authorization a try!  Remote authorization is a secure method for signing officers to approve payments remotely from their phone.   Bookkeepers and accountants are able to complete the entire payroll and payables process even when the signing officer isn’t in the office. So, as the spring weather starts warming up, spend time on your favorite spring activities instead of driving around town collecting signatures.

Taking even one of these steps this spring will help clean up your businesses’ efficiency and create a path for a profitable year.

Telpay Payment News
Bringing You Payment Insights, Trends and Best Practices

How to Survive the Tax Season


Brace yourselves; tax season is almost in full swing.  We can almost hear the eye rolls from our ASP partners who are all thinking “like I need a reminder about tax season, the pile of paper on my desk would never let me forget about it”.

That being said, we are not here to remind you about tax season, we are here to offer you a few secret weapons to help you survive and your business thrive.

24/7 Telpay Support Page
That’s right, 24/7.  When you are putting in your long days of work and need support at the ungodly hours of the morning, Telpay’s online support page has 24/7 access to hundreds of popular FAQ, demo videos and tutorial manuals.

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Telpay Payment News
Bringing You Payment Insights, Trends and Best Practices

Find Your Pot of Gold in a Webinar

march-lucky-finalHow many of you have childhood memories of your search for the lucky pot of gold at the end of the rainbow?   Maybe our lucky pot of gold is not so far out of reach.  What if we found a pot filled with resources that made our working processes more efficient, creating extra time and saving money!

As a Telpay user, we want to fill your “pot of gold” with helpful payment resources that will eliminate time-consuming and expensive payment processing. Register for a payables webinar to learn how Telpay’s electronic payments can help streamline your payables process.   Our payables training webinars discuss topics such as funding timelines, collecting banking information and importing your payments from your accounting software.

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Telpay Payment News
Bringing You Payment Insights, Trends and Best Practices

Electronic Payment Habits So Easy, You’ll Start Them Yesterday


We can all relate to those tasks on our desk that we have procrastinated getting started on.  They sit on our desk like an ugly paperweight that’s the size of a large rock….maybe boulder. I hate to state the obvious but, it is easier to start a good habit than it is to break a bad one.  In other words, it is easier to never have the paper weight tasks sitting on your desk than it is to remove these tasks.  The trick is making the good habits easy to start.

When it comes to electronic payments, there are several habits that are so easy; you’ll wonder why you didn’t start them yesterday.

Take advantage of supplier discounts

Supplier discounts are always a nice incentive to pay your invoices early.  But if you’re sending a cheque in the mail, how can you predict if your payment will arrive before the discount deadline?  Schedule your electronic payments on a specific date to guarantee you will receive those supplier discounts.

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Telpay Payment News
Bringing You Payment Insights, Trends and Best Practices

Top 5 Questions Asked in 2015

FAQ - Frequently Asked Questions

Did you know that Telpay’s support page is updated on a daily basis with questions and feedback that we hear from our customers?  We are continually adding new FAQ’s, videos, and instruction manuals based on the questions and feedback that our partners and clients share with our customers care team.

Here are the top 5 questions asked by our customers in 2015.

1. Does Telpay integrate with QuickBooks Online?

2. Can I make a USD payment to one of my suppliers?

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Telpay Payment News
Bringing You Payment Insights, Trends and Best Practices

2015 Year End Checklist


As we find ourselves moving towards the end of 2015, there are dozens of tasks that need to be completed before year end. 

Here are a few ways that Telpay can help you scratch off items from your year-end checklist:

Did you know that your frequency to remit source deductions may change in the New Year, based on the dollar value of your payroll from the previous year?  You can view the CRA remittance thresholds and their due dates on the CRA website.

Employee Bonus Pay Outs
Send your employee bonuses electronically this year.  Follow our step by step instruction manual and make a convenient bonus deposit to your employees using our funds transfer feature.

Make your holiday donations with Telpay’s electronic payables feature.  Follow these steps to learn how you can set up and pay a charity electronically (and even receive a donation receipt) this holiday season.

Review your suppliers banking information
How many suppliers have you sent electronic payments to this year? It’s a good idea to plan ahead using our “notify your supplier” form to collect banking information for any new suppliers you plan to pay in 2016.

Make sure your account information is up to date
It is important that all your Telpay account information is up to date in the Telpay software.  Up to date information makes sure that you receive our service emails, invoices, and important product information.  We have summarized all the information that should be up to date, here.

Plan ahead
Are you considering making more electronic payments in 2016?  Resolve to make all your payments electronically in the new year.  Learn about the types of payments you can make with Telpay by joining a training webinar. Telpay’s training webinars cover a variety of payment topics, such as:  processing bill payments, government remittances including GST/HST, Workers Compensation,  payroll and payroll deductions, collection of rents,  international payments and payments from Canadian US$ Bank accounts.  Register for a webinar, today!

Happy New Year! Wishing you a joyful, healthy and prosperous 2016!

Telpay Payment News
Bringing You Payment Insights, Trends and Best Practices

‘Tis the Season – Payment Tips for the Holidays


The holiday season is approaching and it’s never too early start preparing for the holidays.  If you are anything like me, you make a plan to start your gift shopping early, but that plan slips away as the holidays grow closer.  There are a lot of things to plan for over the holiday season and it can be hard to prepare for them all. 

Here are a few tips to help you start preparing your payroll and payables for the upcoming holiday season and non-processing days:

  1. Confirm your funding deadline dates using our Holiday Funding Schedule.  Find the date that your payroll or payables are due and check the chart for your adjusted funding cutoff date.
  2. Take advantage of Telpay’s remote email approval which will allow your signing officer(s) to approve payroll and bill payment files while on holidays or out of the office.
  3. Make your holiday donations  with Telpay’s electronic payables feature.  Register for a payables webinar and learn how you can set up and pay a charity electronically this holiday season.

There is still hope for starting your holiday shopping early.  Not only do we want to help you get an early start with your electronic payments, we also want to help you get started with your electronic online shopping.  Join one of our bill payment training webinars and get a kick start to your holiday shopping with a $50 Amazon gift card*!

*Payables Webinar attendees who participate in the Q&A portion of the webinar will be entered for a chance to win a $50 Amazon Gift Card.  

PLEASE NOTE THAT ALL WEBINARS ARE SCHEDULED IN CENTRAL TIME. Please adjust the webinar start times according to your time zone.

Telpay Payment News
Bringing You Payment Insights, Trends and Best Practices

What Do Pumpkin Spice Lattes and Electronic Bill Payments Have in Common?


It’s a colourful fall morning and you are about to start your work day but, first you need caffeine! In the spirit of fall, you grab yourself a pumpkin spice latte for the energy you need to be efficient for the first half of your day (ok maybe for the first few hours).

Like many, I am guilty of relying on the pumpkin spice latte and coffee to wake me up for a productive morning.  But, pumpkin spice is not here all year round and my coffee cup does not have an auto refill button.  Bottom line is we need our work processes to be efficient, not just our caffeine fixes!

I am not suggesting anyone give up coffee.  I am suggesting we give up on the processes that make us inefficient, such as cheque processing! Electronic bill payments help create efficiency all year round – not just in fall. Telpay’s payment software has essential details that can make processing your business payments more efficient. 

Imagine drinking your pumpkin spice latte while:

  • Telpay collects banking information from your suppliers
  • Telpay processes your payables as early as the next business day
  • Telpay integrates with your accounting program eliminating double entry

So, what do pumpkin spice lattes and electronic bill payments have in common? Creating efficiency!  Join us for a payables webinar and the pumpkin spice latte is on us!*

Find a payables webinar time that’s right for you and register here.

*$5 Starbucks gift card will be given to the first 10 registrants, who attend one of the following November Payables training dates – November 18th or November 25th. 

PLEASE NOTE THAT ALL WEBINARS ARE SCHEDULED IN CENTRAL TIME. Please adjust the webinar start times according to your time zone.

Telpay Payment News
Bringing You Payment Insights, Trends and Best Practices

3 Ways Remote Authorization Benefits Your Office


Businesses are always looking for ways to be more efficient with their time, money, communication and ultimately, productivity.  Typically, this process starts off with a management meeting where the team discusses a plan to improve specific office functions and usually you spend time looking at your administrative processes and budget sheets.

Would you believe being more efficient and productive could start with one short and simple email? In fact, you are not even writing this email, it is an auto generated email. How can one email have that big of an effect?  I am referring to Telpay’s remote authorization email. 

Telpay’s remote authorization email allows the signing officer (single or dual) to approve payments while away from the office through an email approval functionality.  The primary user sends an auto generated email directly from the Telpay software with all the payment details that the signing officer requires to approve the payments.

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Telpay Payment News
Bringing You Payment Insights, Trends and Best Practices

4 Myths of Electronic Business Payments


Not long ago, writing personal cheques was a regular way to pay for groceries and movie rentals.  Today, not only would it be difficult to find a movie rental store, but it would be archaic to pull out a chequebook at the cashier and write out a cheque to pay for daily purchases.

Electronic payments have become a more widespread and acceptable form of payment.  From telephone bill payments to online banking and now, mobile payments on the go, electronic payment transactions have become part of our daily life.

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Telpay Payment News
Bringing You Payment Insights, Trends and Best Practices

Telpay for Business-Payables Essentials


We are the first to admit that it can be hard to start a new project in the middle of August or summer holidays.   Whether you are already familiar with Telpay , or just starting to process business payments, we have the ultimate summer webinar to help.  It’s short, sweet and to the point, just like your summer beverages.

Here’s the deal: Telpay’s electronic business payment software has a few essential details that can make processing your payables a breeze.  Did you know that Telpay can collect banking information from your suppliers? We can also process your payables as early as the next business day.  Our Send Funds Transfers and Process Payables webinar is the best way to learn about these details before you start making payments.

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Telpay Payment News
Bringing You Payment Insights, Trends and Best Practices

Telpay for Business- Payroll Essentials

webinar-banner-july-blogIf you have downloaded and set up the Telpay for Business software, you are most likely as excited as a kid on Christmas morning to start processing your payroll.  We are just as enthusiastic to help you get started.

We’ll let you in on a little secret: our payroll training webinar is the best way for you to get started with your payroll payments.  It is hosted multiple times a month and it will walk you through the process of importing your payroll payments, gathering signing officer approval and funding your payroll.

You can register for our Payroll Training Webinar here.  Remember, all of our webinars are scheduled in Central Time!

We understand that you are a busy person (and if you really are celebrating Christmas morning in July, you might be extra busy this summer!).  In case you do not have time to for a Payroll Webinar, there are some additional resources created for busy folks like you:

  • If you are a visual learner, you can watch our training videos for QuickBooks Payroll and Sage 50 Payroll
  • If you prefer some light reading, you can review our training guides for QuickBooks Payroll and Sage 50 Payroll
  • If you are a chatter box, like our Customer Care Professionals, you can call our support team for free support Monday-Friday 7:00am-5:30pm CT at 800-665-0302