All posts by Lisa Shaw, Communications & PR

Go Cheque Free and We’ll Plant a Tree



Telpay is thrilled to be celebrating the second year of our wildly successful Save a Tree-Plant a Tree Program. In partnership with Tree Canada, when a Telpay customer makes 100 electronic bill payments, Telpay will plant a tree in one of the 5 designated Tree Canada regions throughout our country.

Congratulations to all our customers for reaching the milestone. By switching to electronic payments, not only do our customers enjoy the convenience of going cheque free, but they are also doing their part for the planet.

How Trees Make a Difference

Here are 5 reasons, why trees are important:

  • Trees help remove atmospheric CO2 from the air, which makes the air more breathable and reduces the Greenhouse effect.
  • Trees have medicinal uses. In fact, 1 of 4 pharmaceutical products is plant-based.
  • Trees’ root systems help prevent soil erosion, which prevents water pollution.
  • Trees planted in fields shield against wind and snow and help protect crops.
  • Trees provide shade that cools water, benefiting certain species of fish, plus their roots and branches provide space for fish to hide from predators

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Understand the True Costs and Fees of Credit Cards

There are many well-known benefits for businesses who accept credit card payments. Credit card payments are convenient, help improve cash flow and increase sales. However, there are also many not so well known disadvantages that a business is faced with when they offer credit card payments to their customers. These disadvantages include interchange, charge back, and monthly fees, to name a few. Continue reading

Cross Border Payments

Mary Jacques and her husband are the franchise owners of Paul Davis Restoration Inc. in Essex, Ontario.  With more than 370 locations within North America, Paul Davis is the restoration specialist for mold removal, water damage restoration, fire damage clean up, contents cleaning, or any other restoration services.


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Euro, Pound or Peso



Do you need to send a payment to another country?  Have you thought about how you are going to pay that invoice from an international consultant?  With Telpay for Business, you can make international payments efficiently and economically, so you will never have to pay an expensive wire transfer again.

Here is how we do it. 

Telpay is proud to partner with Payline by ICE, our international currency exchange provider.  Our partnership with Payline allows Telpay customers to receive competitive live market exchange rates for payments in international currencies while being able to avoid costly wire fees. With the help of Payline, we are able to make international business easier, more cost-effective, and accessible to businesses of all sizes.

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Bell Let’s Talk


By now, you have probably seen the Bell Let’s Talk billboards and commercials featuring Clara Hughes, Serena Ryder, Howie Mandel, Mary Walsh and Michael Landsberg. The group of spokes peoples are sharing with us their battle with mental illness to prove that mental illness does not discriminate. It does not matter if you are an Olympian, musician, comedienne, actress or sports broadcaster. In fact, one in five Canadians will experience a form of mental illness in their lifetime. Mental illness makes an impact on many lives — directly, or indirectly through a friend, family member or colleague. Continue reading

Looking Forward 2016


In 2016, Telpay is working on several exciting payment products to meet the needs of both businesses and consumers. We expect them to be in operation during the first half of 2016.

Here is what is in development:

Consumer Payments to Utilities with Pay Now!™

As industry adoption of electronic billing increases, so does customer need for a more convenient method of paying those bills. Pay Now™ is Telpay’s patented answer to that need. Available on any email-enabled device, customers can pay their utility and service bills in as few as two clicks, making this the most convenient online bill payment option on the market.

Mobile Payment Solution for Business with Pay Now Plus!
Telpay is developing a new mobile payment solution for businesses that builds on the strength of our payment system. An extension of the Pay Now! offering to consumers, it will be attractive to small businesses that only require one signature for making payments. With very few keystrokes, payments can be made to any registered Telpay biller.

Telpay for Business (desktop version)

Telpay has been engaged in extensive upgrading of our systems, both internal and external. The internal changes will impact customers by providing up to the minute information regarding the status of their payments. We are also in dialogue with major financial institutions with regards to improving pre-funding lead times.

Telpay for Business Online
Telpay is developing an online payment solution to meet the needs of businesses using cloud-based accounting and payroll systems.

The Finance Canada Payments Consultative Committee (FinPay) is a federal government forum made up of public and private sector representatives to discuss industry level developments in the Canadian payments system. Telpay is an active participant in these discussions and we are honored to be part of the process.


Watch for more announcements and updates in the coming months.

Telpay Leadership Award 2015


Photo courtesy of CPA Manitoba and Martin Lussier Photography.

Travis Toet is the worthy recipient of the Telpay Leadership Award 2015. The award recognizes the candidate in the graduating class, who demonstrated significant leadership in the Strategic Leadership Program, along with exhibiting the professional behaviours, ethics and attitudes of a CMA. Continue reading

Telpay’s Application Process


This is the last article in a series on “Qualifying to Make Sure Telpay is a Good Fit.” The goal is to help educate our ASP Partners how to properly qualify their clients at the beginning of the sales sign up process, by asking the right questions and having all the knowledge needed to ensure the client is a good fit for Telpay and 100% satisfied.

Congratulations on completing the qualifying steps, now it is time to move onto the signup process with the Telpay Application Form. It can be found online at then clicking on the ‘Sign Up Now’ button. Here are three important tips to help you properly complete the application form:

1. We strongly recommended that you complete the application form on behalf of your clients. As their accountant or bookkeeper, you are already familiar with the Telpay form and processes.

2. It is important to remember that when completing the application form, that you enter your client’s business information in the following sections; General Customer Information, Company Physical Address Current Banking Information, etc.,

3. Your contact information is entered under the ‘Primary User’ section. This will have you setup to become the initial point of contact for your client.

If you need further clarification on the application form or other topics we covered such as processing limits, funding options or basic operating facts, please contact your Business Development Consultant at 1.800.665.0302.

Process Limits – Value and Volumes

qualify-lady-paymentThis article is part of a series on “Qualifying to Make Sure Clients are a Good Fit.”

Before you break out that Telpay Application, as a Partner you have one more qualifying step to walk through with your client: determining your client’s anticipated payment processing needs.  We define this as “Processing Limits”, which is the maximum dollar value payment file that your client is able to process. We recommend you work with your client to help them estimate how much money they will need to meet payroll, payables or a combination of both.

Once you have determined your client’s processing volume, the next step is to choose the appropriate processing limit.

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IPBC Distinguished Service Honoured


Give it up for Marilyn Benninger for being honoured with the Institute of Professional Bookkeepers of Canada (IPBC) Distinguished Service Award.

For over 20 years, Marilyn Benninger CPA, CGA has been a dynamo in the accounting field. She has a stellar reputation for her ethics, professionalism and outstanding dedication to promoting tools and technology for the accounting field. Her wealth of experience includes public speaking, media relations, project management, strategic planning and not-for-profit organization leadership.

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Balancing Act

For many people, work-life balance means prioritizing between a career and a personal life. Prioritizing lifestyle is when you as an individual get to think about your health, leisure, family and what matters most to you. It doesn’t have to include meditation or mountain tops, but it could. The best part is that it is up to you to figure out how to change your lifestyle and balance them with work.

If you are dreaming of a work-life balance, meet Dianne Mueller, President of Soma Small Business Solutions. Dianne and Soma Small Business Solutions, located in picturesque Gibsons Landing on the Sunshine Coast of British Columbia, has been a Telpay customer since 2005. In 2014, she decided to make her own work-life balance a reality by working out of her home office. “I went from having an office in Vancouver with four people, to all working remotely but constantly connected and being able to work with all of our clients… Telpay is one of tools that is absolutely necessary for me to actually have this life-work combination that I have chosen.” Dianne Mueller, Soma Small Business Solutions.

Watch the video to learn how Dianne Mueller achieved a balanced work-life. Find out how Telpay can assist you to achieve your own work-life balance by connecting with us at

Qualify Clients Part 2: Funding Payment Options

qualify2This article is part of a series on “Qualifying Your Clients.”  Learn how to properly qualify clients at the beginning of the sales process, by asking the right questions and having all the knowledge needed to ensure they benefit from electronic payments with Telpay. Continue reading