Telpay News

Telpay Payment News
Bringing You Payment Insights, Trends and Best Practices

Child welfare agency makes payments easier — and safer

As this pandemic has shown, again and again, it’s our most vulnerable populations that have been impacted the most. So when COVID-19 hit British Columbia and the province went into lockdown, some social welfare agencies worried about how it would affect their ability to get supports to those in need.

Luckily, the Secwépemc Child and Family Services Agency (SCFSA) didn’t quite have the same level of concern as some.

Based in Kamloops, B.C., the SCFSA provides a range of child protection services on behalf of the seven bands in the Secwépemc First Nation. Its mission is to protect the rights of Aboriginal children, ensure their safety, and maintain their connection to family, culture, and community.

Part of that mission involves delivering payments to clients, which would be difficult — and unsafe — if those clients had to visit the SCFSA office. As health officials have implored us, we need to stay home and keep two metres apart.

However, the SCFSA has been a Telpay customer since 2014, meaning it can easily get payments to clients quickly without having to do so in person.

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Telpay Payment News
Bringing You Payment Insights, Trends and Best Practices

Working remotely? How Telpay for Business can help

According to Stats Canada, more than 1.7 million Canadians work from home and no doubt that number has skyrocketed in recent weeks as companies try to ensure the safety of their employees.

The good news is that technology allows for a relatively smooth transition to remote work, but this sudden shift also presents some challenges.

One of the biggest hurdles for companies used to making payments via cheque is how to pay bills, employees, and the government from home. It can also be quite costly and inefficient to send those cheques, which isn’t ideal in the current economic climate.

Telpay’s all-in-one payment software for businesses, Telpay for Business, can help you solve both of these challenges. Here’s how.

Streamlined payments
Once you have Telpay for Business set up, you can pay employees, government remittances, and bills to over 150,000 businesses from an all-in-one platform. Plus, Telpay for Business works with a wide range of accounting software, including Adagio and QuickBooks, as well as payroll software like Easypay and Paymate.

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Telpay Payment News
Bringing You Payment Insights, Trends and Best Practices

We Are Here To Support You

The COVID-19 virus, also known as coronavirus, has had a significant impact on businesses across Canada and the globe.

Staff is being advised, wherever possible, to work from home to avoid the spread of this virus, which has impacted all elements of our life. From schools closing to sports and entertainment events being postponed, the way we operate has been temporarily altered. For businesses, there is a great concern ensuring employees and suppliers continue to receive payments that they are expecting. It remains of utmost importance to your business that your financial commitments remain intact.

We appreciate what you are going through, how your normal operations are being challenged. It’s not an easy time, however, your electronic payment partners at Telpay are here to help. Our comprehensive all-in-one payment solution, Telpay for Business, can help ensure your business payments – from payroll direct deposit, vendor payments, government remittances, pre-authorized debits, and international payments – are not interrupted.  Additionally, Telpay’s email remote authorization approval feature eliminates the need for your signing officers to travel or go to the office to sign physical cheques. This ensures that all critical business payments continue to be made and social distancing is adhered to.

We have a comprehensive Business Continuity Plan (BCP) that ensures the continuity of service. Our BCP has been in place for years, is tested bi-annually, and anticipates this type of impact. It allows us to remotely run our entire process from processing payments, collections, and payrolls daily.

As well, our staff will continue to be available by phone, email, or chat to answer any questions you have and guide you through any troubleshooting you require.

As situations change or new information becomes available that affects our business continuity plan; we will send updates here. If you have any questions, please call our office at 1-800-665-0302 or email

For information and updates on COVID-19, you can visit the following links:

Telpay Payment News
Bringing You Payment Insights, Trends and Best Practices

Computer Lessons Past and Present

My involvement with computers goes back to the early 1950s. I was assigned to work on the audit of Trans Canada Airlines (now Air Canada). They had advanced unit record equipment for the time. Eighty column cards with holes punched in them were the data media. Plug boards, sometimes called spaghetti boards because of the complicated wiring, were the equivalent of computer programs. Sorting machines could turn a deck of punched cards into something close to a data base. Mostly the combination of parts printed, added and subtracted numbers in varied sequences. Multiplication and division functions required special control boards.  That approach to data processing was almost the exclusive domain of IBM. They didn’t call it a computer but that may have been because they were working on a fully electronic computer and thought they could divert attention from that effort. In fact they were embarking on a series of developments that lead to the famous 360 series that dominated the computer scene for many years.

But other developments were taking place along side the business systems where IBM was focused. The experience of working with some of them has had a significant impact on my own career. In the early 1950s there was a simple computer called an LGP30. This unit used ticker tape for input of data and loading programs. The computing function consisted of what we now call a central processing unit (CPU) and a rotating drum on which the program was stored as well as any data the program had to read or write to. These were stored in the form of magnetic on or off signals that the CPU could interpret.  In operation, the drum rotated so that the the CPU could execute program instructions sequentially and store results elsewhere on the drum as instructed by the program.

Lesson 1. The LGP30 provided clear  lessons in how computers function. 

A while later when working for a firm of architects, I had the opportunity to talk the partners into investing in an LGP30. A very bright member of the structural division of the firm, Adolf Berg, took an interest in it and quickly learned how to program it. The firm had a project on the books to design a large office building. Adolf decided to program the structural calculations for the building. As the firm worked through various design possibilities, Adolf would recalculate the structural requirements very quickly saving hours of engineers’ time. When the project was put out to tender the structural cost came in substantially below estimates. This was very pleasing to the owner but not so much for the architects. Their fees were based on a percentage of the cost of the building.

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Telpay Payment News
Bringing You Payment Insights, Trends and Best Practices

Online Safety Tips

Online Safety Tips

We’ve all heard the best tips for staying safe online . While strong passwords , antivirus software and firewalls are a good start , here are 3 not so common tips that will help protect you and your data online.

Enable Two-Step Authentication where available

Also known as multi- or two-factor authentication or login approval – two-step verification provides an extra layer of security beyond your username and password to protect against account hijacking. When using this security mechanism, you will log in using your password and then be prompted verify your identity again. This second verification is usually done by receiving a security code to your mobile device.

Many websites and companies offer two-step verification, and they make it easy to set up this second layer – usually found in the settings section of your account. Using two-step authentication can help you feel more secure, especially for sites containing your financial information.

Check a Site’s SSL Certificate

Whenever you’re shopping online and entering credit card or bank information, it’s important to make sure that website is secured to protect against hackers trying to steal your info. You can find out if a website is secure by checking its SSL (Secure Sockets Layer) certification. While this process sounds complicated, it’s actually one of the simplest and quickest things to do for your online security.

When on a website, check the URL. Does it start with “http://” or “https://”? If you notice an s at the end, that means your connection is encrypted and secure, so any data you enter is safely sent to the website. Not all sites have SSL certification. While they may be fine to browse, avoid sharing any financial or personal information on websites without this added layer of security.

Don’t Save Financial Information on Shopping Sites

Even sites with SSL certification can be hacked. While there may not be a way yet to completely safeguard your data from hackers if you shop online, you can secure your financial information better by removing it altogether from shopping sites.

Many shopping sites let you save your credit card information in your online account. This setup makes it easier to make purchases in the future, as your billing and shipping addresses and credit card information are stored. However, if you can access this information, so can hackers. Rather than store your credit cards and addresses in your accounts, spend the extra minute to enter your information each time you make a purchase.

Jack Slawik, IT Systems Manager