As Telpay approaches four decades in business ensuring customer satisfaction remains our priority. At the core of our success lies our Customer Care team, a group of professionals committed to ensuring every customer interaction is positive. In the payment industry, where trust and reliability are paramount our Customer Care team sets a bar for support.
More Than a Support Crew
Our Customer Care team isn’t just a support crew; they are experts with extensive experience in the payment industry. With several members having over a decade of experience, they bring valuable knowledge and insights to their roles. When you reach out for help, you’re not just getting assistance—you’re getting solutions informed by years of industry experience.
We take pride in offering support for all customer inquiries. Unlike automated systems, our team delivers interactions that truly make a difference. Whether resolving an issue or answering a query they take the time to understand your unique situation.
Ongoing Enhancements to Customer Service
We believe in continuous improvement to meet and exceed customer expectations. We’re upgrading our support ticketing system to streamline the resolution process and plan to introduce dedicated customer care representatives for quicker response times. These improvements ensure our customers receive prompt, efficient, and effective support, minimizing disruptions.
Your Feedback Matters
Our commitment to top-notch customer support is unwavering. We invite our customers to share their experiences and suggestions, helping us continually improve our services. Contact our customer care team today at customercare@telpay.ca or 1-800-665-0302.