Telpay ASP Partner

Telpay Payment News
Bringing You Payment Insights, Trends and Best Practices

How AccuRoot Financial Solutions Adjusted to Working from Home

Several months into the new world of working from home and some of us are asking the same question: How would we function without remote tools such as Zoom and Telpay?

Naureen Punjani is one of them. The co-founder of Winnipeg’s AccuRoot Financial Solutions, Naureen has daily Zoom meetings with teams across the business consultancy firm.

“We even have weekly virtual coffee breaks with everyone,” says Naureen, “and we check in with our employees multiple times during the day to ensure they never lose their morale or feel isolated.”

AccuRoot has also sent care packages to employees containing PPE, as well as provided tech support for working from home and allowed flexible working hours.

“They’re small things that show we care,” says Naureen, “and the result has been them performing extraordinarily well. We don’t need to micromanage as they feel loyalty and concern for their teams and give 110%.”

AccuRoot is also using this unique time to improve business efficiency, which has included investing in a team task management tool that so far has shown amazing results, says Naureen.

“We are all in the know in real-time, the stress of keeping tabs on our teams is practically a worry of the past, and all team members have a new tool to test out, learn, and get engaged in. It keeps them focused on all the good and newness they have to look forward to.”

Telpay has played a big role in transitioning to the new normal as well, says Naureen.

Although AccuRoot’s sales have taken a hit, Telpay’s pre-authorized debit (PAD) function has allowed for uninterrupted collections and ensured that the company’s cash flows remain predictable.

“Setting my clients up for PAD puts me in the driving seat,” says Naureen. “It eliminates the need to follow up — which saves costly administration time — we don’t have to deal with paper cheques, and most importantly we have the freedom to plan our cash flows.”

Telpay has also made bill payments easy from home, she adds, because the entire process is virtual, including approvals.

“They receive an email with details of what is being paid and approve or reject right from their emails.”

As for the Telpay setup and training process, which happened just months before the pandemic, Naureen says it was “very smooth.” And though it took the AccuRoot team a bit of time to test out the transactions the first time, they soon quickly onboarded all of their own businesses and also helped several of their bookkeeping clients do the same.

“The process was super simple every single time,” says Narueen. “Telpay’s support staff’s promptness, pleasant attitude, knowledge, and experience plays a key role in the seamlessness of the onboarding process.”

Although she couldn’t have predicted a pandemic, of course, looking back, Naureen says that while Zoom and the other tools are keeping the AccuRoot teams connected and engaged, she’s “so thankful” for Telpay for keeping business running smoothly.

“It’s been a life-saver.”

Find out how Telpay can be a life-saver for your business by visiting or by contacting us directly at 1-800-665-0302 or


Telpay Payment News
Bringing You Payment Insights, Trends and Best Practices

Critical Factors to Consider Before Offering International Payments

As our world becomes smaller and globalization continues to be a reality for business, the need for international payments and understanding the requirements and nuances of this important service are crucial as your customers’ needs become more frequent and complex. International payments will be a featured series over the next several months, which will provide insight on the benefits of international payments, regulations, and how to protect your business against any risks involved. Keep an eye out for the upcoming articles and learn how to use international payments to help your business evolve and expand.

We are pleased to have Mr. Paul Rechner, MBA, President of Payline by ICE, provide his insights, thoughts, and perspectives on International Payments as part of our Telpay Expert Series. 

Critical Factors to Consider Before Offering International Payments

Being able to open up options for sourcing products, materials or services from outside of Canada allows businesses a competitive edge, both in terms of variety and potentially cost, but it can come with some intimidating steps including language barriers, customs clearing, foreign exchange accounting and management of exchange rates and payments.

It is crucial, as these needs grow, to understand what payment methods are available to make payment to vendors in different regions and to be able to assess the cost and convenience to find the right mix for your needs. Understand that there are methods that can be convenient for you, but detrimental to your vendors and methods that are convenient for your vendors but costly for you, and ultimately strive for methods that work well for both parties.

Those new to dealing with international payments often tend to use their existing Canadian credit cards, and by doing so, incur merchant fees for their vendors (approx. 2.5%) and are usually paying a markup on the exchange rate of around 3.5%, meaning that there is 6% of the payment value funding the process. This is fine for smaller payments, but adds up when they grow. Similarly, there are online-oriented payment providers like Paypal, that are quick and efficient, but again, can be costly in terms of exchange rates and not suitable for growing payments or for all vendors.

Continue reading

Telpay Payment News
Bringing You Payment Insights, Trends and Best Practices

How to Overcome Client’s Resistance to Change

Change, as they say, is necessary in the business world. Staying at the forefront, if not ahead of the bar in your industry is crucial to your continued success.

When you think about this as a mantra for your business, you know instantly that this applies to your products and services; but it is just as necessary for your operations to be running as efficiently as you move forward. From deciding to remove your fax line to using video conferencing, the way we do business is as important as what business we’re doing.

Change, however, isn’t easily accepted by all parties. Some companies will always be intimidated by the prospect of how their “traditional” methods will be altered. Perfectly fitting into this space is payments, and as you change your payments from cheques to electronic means through Telpay, there will be apprehension.

So how do you ease your client into this “new method” of payment? The answer may be simpler than you think.

Continue reading

Telpay Payment News
Bringing You Payment Insights, Trends and Best Practices

Get Your Electronic Payment Questions Answered

Conversations with clients about accounting and bookkeeping practices can be challenging at the best of times, but proposing to the long-time cheque faithful that it’s time to go electronic can be one of the most nerve-wracking dialogues you’ll ever have.

Of course, you know the advantages – the time and financial benefits of transitioning to an electronic payment system – but communicating this to your client, particularly if they are steadfast on keeping cheques, may be a struggle.

In preparing for these conversations, bear in mind the questions they may bring to the table. They’ll be concerned about making sure that payments are going through to their suppliers correctly and securely. For your clients, getting into the digital world, inundated with press stories about security alerts and missing payments, is an intimidating prospect; but arming yourself with the answers to their questions will help with easing their businesses into electronic payments.

Consider these questions that you may receive:

  • How is supplier bank account information collected?
  • How is this information maintained? How is it updated?
  • How is this information secured?
  • What happens if a payment is rejected or returned?

You and your clients have the questions, and we’ve got your answers. As a trusted and valued Telpay partner, we want your business to thrive, and we are here to help you thrive. Contact  a Telpay representative at 1-800-665-0302 or use our online form and you’ll receive a response within one business day.

Telpay Payment News
Bringing You Payment Insights, Trends and Best Practices

Bookkeeping Firm of the Year – AIS Solutions

celebrateCongratulations to Juliet Aurora CPB, President and CEO of AIS Solutions in Burlington Ontario, for being honoured by the Institute of Professional Bookkeepers of Canada (IPBC) as the Bookkeeping Firm of The Year. Juliet is a long time Telpay customer and proud partner in our ASP Program.

The Bookkeeping Firm of the Year Award was created to recognize a member firm who upholds the IPBC standards and ideals. As well as a firm that has had significant success along with contributing to their community. Juliet Aurora and AIS Solutions are very deserving.

Continue reading