As an entrepreneur, it can be very exciting -and stressful -to watch your business grow. Meet Nicole Funk, Executive Director of Wellspring Support Inc, who used to worry about her payroll process or whether that vendor got paid on time.
Located in Victoria, British Columbia, Wellspring Support is a comprehensive, community-oriented service provider offering innovative day programming for adults with developmental, physical and behavioural challenges. With a new location and new staff hires, Wellspring is now a medium sized business and growing.
I had a chance to talk with Nicole about her new peace of mind on her business payments and how other entrepreneurs might find it helpful.
How did you find out about Telpay?
My bookkeeper actually suggested Telpay for Business for my payroll and payables. I was satisfied with the low costs, functionality and impressed with the outstanding customer service.
What did you do before?
I was making direct deposits through a local company, but unfortunately, there were little things that were getting overlooked, that made me uneasy. I wanted more reporting, as well as better internal control so that I could check over things for my own peace of mind.
Getting Started
As a Mac user, once I got Parallels and Windows for Mac installed, it was well worth it to have Telpay on my very own computer. Even when I was installing and ran into a problem, all I did was call Telpay. With the help of a live Customer Care Professional and follow up from an IT person, I was up and running in no time.
Figures at your fingertips
Now I get a chance to review each expense and double check the payment before I approve it. I have access to everything, so I can conveniently go back and look at payment histories as well. It allows me to put another set of eyes on my bookkeeping to make sure my payments are being made accurately.
Customer Service
This is where Telpay is exceptional, and goes beyond the call of duty. Late one afternoon I was concerned about an issue and called Telpay. The Rep (Karen) that was familiar with my situation was on a break. However, when she heard that it was me, she immediately picked up the phone and returned to her computer to help me out.
Dealing with a Manitoba Company
I was born in Manitoba, and it has a special place in my heart. Every time I call Telpay, the customer service is amazing. I also enjoy hearing the familiar dialect, and I feel like it really is… Friendly Manitoba.
Are you yearning for peace of mind and superior customer service? Contact us at 1.800.665.0302 to find out how Telpay for Business can help you to stop worrying about your business payments.