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The COVID-19 virus, also known as coronavirus, has had a significant impact on businesses across Canada and the globe.

Staff is being advised, wherever possible, to work from home to avoid the spread of this virus, which has impacted all elements of our life. From schools closing to sports and entertainment events being postponed, the way we operate has been temporarily altered. For businesses, there is a great concern ensuring employees and suppliers continue to receive payments that they are expecting. It remains of utmost importance to your business that your financial commitments remain intact.

We appreciate what you are going through, how your normal operations are being challenged. It’s not an easy time, however, your electronic payment partners at Telpay are here to help. Our comprehensive all-in-one payment solution, Telpay for Business, can help ensure your business payments – from payroll direct deposit, vendor payments, government remittances, pre-authorized debits, and international payments – are not interrupted.  Additionally, Telpay’s email remote authorization approval feature eliminates the need for your signing officers to travel or go to the office to sign physical cheques. This ensures that all critical business payments continue to be made and social distancing is adhered to.

We have a comprehensive Business Continuity Plan (BCP) that ensures the continuity of service. Our BCP has been in place for years, is tested bi-annually, and anticipates this type of impact. It allows us to remotely run our entire process from processing payments, collections, and payrolls daily.

As well, our staff will continue to be available by phone, email, or chat to answer any questions you have and guide you through any troubleshooting you require.

As situations change or new information becomes available that affects our business continuity plan; we will send updates here. If you have any questions, please call our office at 1-800-665-0302 or email customercare@telpay.ca.

For information and updates on COVID-19, you can visit the following links:

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