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Telpay Payment News
Bringing You Payment Insights, Trends and Best Practices

Pillar 8 – Business Management – Part 1 – Critical Factors

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The series is from Chartered Accountant, consultant and author, Jeff Borschowa, from his book, 8 Pillars for Exponential Business Growth. The series is focused on how to find new and better ways to integrate innovation and technology to enhance the customer experience and improve efficiency in the accounting process.

The best run businesses focus on key performance indicators in order to determine areas that need improvement. Monitoring business results and seeking improvement are critical aspects of working on your business. Gross and net revenue are two easy numbers to determine, though they may not yield much in terms of overall business insight. Find the right key performance indicators based on your personal objectives for your business. Track them, monitor them, and make business decisions that are consistent with your objectives.
This may sound very high level and theoretical, so we will break it down into the following areas:
• Critical Success Factors
• Key Performance Indicators
• Customer Selection and Ranking Continue reading

Telpay Payment News
Bringing You Payment Insights, Trends and Best Practices

PART 3: Building Relationships- A Black Swan POV

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Guest Blogger:   Our special guest contributor this post is Melissa Michalski, co-owner of CertPro Accounting Team, a proud member of IPBC, a Certified Professional Bookkeeper and a graduate of the Black Swan Project.

In the first and second part of my Building Relationships blog series, I discussed building connections with suppliers, customers, and within the company. While these are vital parts of a successful company, is it crucial to ask yourself the following questions; are you satisfied with its operations? Are things running smoothly, are your emotions in a good place?  Can you count on your team? No one is perfect; it is okay to answer no to some of these questions. However, you should find ways to have your company operate smoothly.  This can help your company achieve greatness.

Here are the areas that our company focuses on, to ensure things are operating as smooth as possible:

  1. Work-life balance
  2. Scheduling
  3. Accountant relationships
  4. Professional development
  5. Meetings

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Telpay Payment News
Bringing You Payment Insights, Trends and Best Practices

Pillar 7: Value Added Services

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The series is from Chartered Accountant, consultant and author, Jeff Borschowa, from his book, 8 Pillars for Exponential Business Growth. The series is focused on how to find new and better ways to integrate innovation and technology to enhance the customer experience and improve efficiency in the accounting process.

Providing good products and services at fair prices will earn you trust and loyalty from your customers. The great news is you can leverage this relationship to identify customer issues and offer more in-depth solutions.

The range of services you can offer is limited in part by your industry, but it may also be limited by your own imagination. For example, you may not be able to offer much to your customers in the way of value added services if you are in a tightly regulated industry with externally imposed limitations.

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Telpay Payment News
Bringing You Payment Insights, Trends and Best Practices

A Tribute from the Winnipeg Symphony Orchestra

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Guest Blogger:   Our special guest contributor for this blog post is Trudy Schroeder, Executive Director of the Winnipeg Symphony Orchestra.  

Over many decades, the Winnipeg Symphony Orchestra (WSO) has been fortunate to have the interest, support and encouragement of Mr. Bill Loewen. As he celebrates his birthday this month and TelPay celebrates 30 years of existence, the Winnipeg Symphony Orchestra wants to recognize the important role that Mr. Loewen and Telpay have played in the success of the WSO.

From the earliest days of his involvement with the WSO, Mr. Loewen included services of his companies in with his support of the symphony. The WSO is probably among the first clients of TelPay and we have been very happy with the service and relationship with this innovative and client oriented company. For many years Telpay has sponsored a summer season with performances at the Forks, Lyric Theatre and Kenora during the months when the WSO had previously been absent from the community. Both Bill and Shirley Loewen have been active parts of the continuing vitality and musical service of the WSO to the larger community.

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Telpay Payment News
Bringing You Payment Insights, Trends and Best Practices

Raven Bay Services: Make the Right Decisions with the Right Information

raven bayGuest Blogger:   Our special blog guest contributor is Denise Tsang from Raven Bay Services, a Telpay client whom we met at this past Spring’s Financial Executives International Conference.  Raven Bay Services provides guidance and best-in-class technology, integration and talented technical services. 

Recently Raven Bay Services was a sponsor and exhibitor at the annual Financial Executives International Conference in Winnipeg.  We were excited to be invited since our focus and passion is utilizing information technology to help financial executives leverage trusted data to understand the state of their business.  We are head quartered in Western Canada and have helped organizations in various industries streamline and improve their reporting processes, so what better match for us than the FEI members at this conference?

The theme of the conference was “Leadership beyond Finance”.  These events are a great opportunity to collaborate with colleagues, partners and clients. One of the many rewards of attending conferences is to hear firsthand the challenges business leaders face.  Everyone is keen to participate when it comes to solving problems.

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