Telpay Payment News
Bringing You Payment Insights, Trends and Best Practices

Don’t Be Tied to Your Desk This Summer

May 25, 2016 Kristin Macaulay, Marketing Coordinator

Summer is in full swing and as Canadians; we know all too well how important it is to soak up the summer months while we can. Here at Telpay, we want to help you spend as much of the summer months ahead out of the office and in the sun making memories doing what matters most to you!

For the entire duration of the summer, Telpay will be hosting remote authorization training webinars to help our customers learn how they can approve payroll and payments while they are away from the office. There is no need to be tied to your desk this summer! Join us for a remote authorization webinar and not only will you be learning how you can spend your summer months untied from your desk, you will also be entered to win a $50 Visa gift card.

PLEASE NOTE THAT ALL WEBINARS ARE SCHEDULED IN CENTRAL TIME. Please adjust the webinar start times according to your time zone.

Posted in: Telpay News

Telpay Payment News
Bringing You Payment Insights, Trends and Best Practices

Fort McMurray

May 6, 2016 Gerry Bayer

Our thoughts are with the people of Fort McMurray who are dealing with the horrific effects of the wildfires in northern Alberta. Many of us have friends and family there and we are all hoping that everyone stays safe until this is all over. You can help by making a donation to the Canadian Red Cross, either directly or through our Telpay for Business software.

Posted in: Telpay News

Telpay Payment News
Bringing You Payment Insights, Trends and Best Practices

Victoria Day – May Long Weekend

May 5, 2016 Kyla Feeleus, Marketing Intern

This year, Canadians celebrate Victoria Day on Monday, May 23^rd. For many of us, this signifies the start of the summer months to come. Here at Telpay, we plan on enjoying the warmer weather, and you should too!

Therefore, Telpay will be closed on Monday, May 23^rd 2016 and no electronic payments will be processed on this day.

To ensure your payments go out on time around the long weekend, learn the required lead times for your payments with our holiday funding schedule.

Tagged with: Telpay Holiday Funding Schedule, Telpay Holiday Schedule, Telpay Non Processing DaysPosted in: Telpay News

Telpay Payment News
Bringing You Payment Insights, Trends and Best Practices

Telpay Trust Account

May 4, 2016 Lisa Shaw, Communications & PR

Over 30 years ago, our founder W.H. Loewen envisioned a new way of making electronic payments. In 1985, Telpay was founded and went on to pioneer the first telephone bill payment service. At that time, a secure and well-managed trust account to handle our customers’ funds was established. Today, we process billions of dollars a year using this trust account.

Large sums of money flow through Telpay’s Trust Account on an annual basis. Much of the money is received and disbursed the same day. However, some funds are held in our Trust Account for short periods. Our accounting personnel ensure that all accounts are reconciled daily. Our independent auditors are asked to check our procedures at minimum three times a year, in addition to an annual audit. The auditors report directly to the Board of Directors who are ultimately responsible for the operation of the Trust Account.

We manage the affairs of the Trust operation in a very careful and conservative manner. At no time is the balance of funds on hand ever allowed to fall below the liabilities. In addition, Telpay retains all trust funds in Canada Deposit Insurance Corporation insured institutions.

To safeguard personal information, Telpay is governed by the Personal Information Protection and Electronic Documents Act (PIPEDA), a Federal Act safeguarding the personal information of individuals. Telpay staff members are regularly reminded of their responsibilities in this regard. Our systems use the latest technologies to ensure that the information we retain in order to provide our services is fully protected from abuse or loss.

Just a handful of reasons why you can trust Telpay and the Telpay Trust Account. For more, see our latest Telpay Trust Report.

Tagged with: Telpay Trust AccountPosted in: Telpay News

Telpay Payment News
Bringing You Payment Insights, Trends and Best Practices

All Your Bills Paid, In One Place

May 3, 2016 Kristin Macaulay, Marketing Coordinator

Telpay’s bill payment feature has streamlined the payables process for many Canadian businesses. We process payments for thousands of vendors and suppliers every day. Telpay’s bill payment feature is designed as an all-in-one solution where you can pay any bill, including utilities.

We have specific features built around our utility payments to help streamline these tedious payment tasks.

Here are a few features that help make utility payments easy when processing through Telpay:

Multiple account numbers for one supplier

If you have multiple account numbers to pay to for one supplier, you can set up multiple account payments. For example, if you have 10 Rogers Wireless cell phone accounts to pay, you can pay multiple account numbers and allocate the total amount due to each account number. To learn more about how you can start allocating payments to multiple account numbers, follow our step by step instruction guide.

Next day payment deposits

You have the option to fund your utility payments by sending your money to Telpay using your online banking system. This option requires only 1 business day lead time to process your payments. Your utility bill payment file and the funds for the file must be sent to Telpay by 3:00 PM, CST, 1 business day prior to your payment date.

No need to collect banking information

Utility payments are one of the most common payments processed by Telpay. We have a large biller database for all utility payments types for across Canada. This makes it easy for you to simply import your payments and click ‘pay’. There is no need to collect banking information for your utility payments as Telpay already has this information stored for you.

Telpay will notify the utility supplier when the payment has been made

Once a payment has been made to your utility supplier, Telpay will notify them via email or fax when the electronic payments will be deposited. The remittance report also summarizes who is paying them and the account numbers to make for an easy reconciliation process. You can view an example remittance report here.

Tagged with: Electronic Payments, payables system, split paymentsPosted in: Telpay News