Telpay Payment News
Bringing You Payment Insights, Trends and Best Practices

Eliminate Your Cheque Pet Peeves

Do you still write cheques for your business payments? Are you tired of dealing with the annoying cheque peeves and time-wasting hassles?

We would like you to meet Kathleen Campbell, Executive Director at Vancouver’s North Shore Tourism, a marketing organization specifically focusing on the North Shore, also known as the Playground of Vancouver. Kathleen recently streamlined her payment process by eliminating cheques from her business. Prior to signing up with Telpay, Kathleen was experiencing one of the most common cheque peeves, “the cheque is in the mail.” On numerous occasions, Kathleen experienced losing cheques in the mail which was tricky to explain to her suppliers, especially when it is such a cliché. As if that wasn’t enough, Kathleen also found it time consuming to drive around to get signatures for the cheques. All was not lost, with the help of her bookkeeper, Kathleen discovered how to eliminate these cheque peeves by processing all of her business payments electronically.

Thanks to Telpay, Kathleen now has more time to focus on promoting the cool attractions on the North Shore, like Grouse Mountain, Capilano Suspension Bridge or Lonsdale Market to name a few.  “Telpay is great for us, rather than running around getting different officers to sign our cheques, it is all done electronically and our vendors know when they are going to get paid. One less thing for me to do, I don’t have to run around, because that took a lot of my time.”

Check out the video on Vancouver’s North Shore Tourism to see how Telpay can help eliminate all of your cheque peeves.

Telpay Payment News
Bringing You Payment Insights, Trends and Best Practices

Telpay for Business-Payables Essentials

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We are the first to admit that it can be hard to start a new project in the middle of August or summer holidays.   Whether you are already familiar with Telpay , or just starting to process business payments, we have the ultimate summer webinar to help.  It’s short, sweet and to the point, just like your summer beverages.

Here’s the deal: Telpay’s electronic business payment software has a few essential details that can make processing your payables a breeze.  Did you know that Telpay can collect banking information from your suppliers? We can also process your payables as early as the next business day.  Our Send Funds Transfers and Process Payables webinar is the best way to learn about these details before you start making payments.

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Telpay Payment News
Bringing You Payment Insights, Trends and Best Practices

A Tribute from the Winnipeg Symphony Orchestra

BillShirleyLoewen_WSO

Guest Blogger:   Our special guest contributor for this blog post is Trudy Schroeder, Executive Director of the Winnipeg Symphony Orchestra.  

Over many decades, the Winnipeg Symphony Orchestra (WSO) has been fortunate to have the interest, support and encouragement of Mr. Bill Loewen. As he celebrates his birthday this month and TelPay celebrates 30 years of existence, the Winnipeg Symphony Orchestra wants to recognize the important role that Mr. Loewen and Telpay have played in the success of the WSO.

From the earliest days of his involvement with the WSO, Mr. Loewen included services of his companies in with his support of the symphony. The WSO is probably among the first clients of TelPay and we have been very happy with the service and relationship with this innovative and client oriented company. For many years Telpay has sponsored a summer season with performances at the Forks, Lyric Theatre and Kenora during the months when the WSO had previously been absent from the community. Both Bill and Shirley Loewen have been active parts of the continuing vitality and musical service of the WSO to the larger community.

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Telpay Payment News
Bringing You Payment Insights, Trends and Best Practices

Raven Bay Services: Make the Right Decisions with the Right Information

raven bayGuest Blogger:   Our special blog guest contributor is Denise Tsang from Raven Bay Services, a Telpay client whom we met at this past Spring’s Financial Executives International Conference.  Raven Bay Services provides guidance and best-in-class technology, integration and talented technical services. 

Recently Raven Bay Services was a sponsor and exhibitor at the annual Financial Executives International Conference in Winnipeg.  We were excited to be invited since our focus and passion is utilizing information technology to help financial executives leverage trusted data to understand the state of their business.  We are head quartered in Western Canada and have helped organizations in various industries streamline and improve their reporting processes, so what better match for us than the FEI members at this conference?

The theme of the conference was “Leadership beyond Finance”.  These events are a great opportunity to collaborate with colleagues, partners and clients. One of the many rewards of attending conferences is to hear firsthand the challenges business leaders face.  Everyone is keen to participate when it comes to solving problems.

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Telpay Payment News
Bringing You Payment Insights, Trends and Best Practices

PART 2: Building Relationships- A Black Swan POV

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Guest Blogger:   Our special guest contributor this month is Melissa Michalski, co-owner of CertPro Accounting Team, a proud member of IPBC, a Certified Professional Bookkeeper and a graduate of the Black Swan Project.

swanIn January 2015, at the Black Swan Summit, we, of course, discussed value pricing concepts but there was also a focus on building stronger relationships.  After a debriefing of the summit, my business partner and I have concluded that there are three kinds of relationships we want to improve: suppliers (which I previously discussed in my first blog of this series), customer relationships, as well as those within the company.   

What are your customers worth to you? For us, they are everything.  The value conversation is very important when meeting new customers, you need to listen and ask the right questions in order to determine their needs, because each customer is different.  For example, some customers might want to see monthly reports, while others might just want their bills paid on time. In order to provide excellent service, you have to understand each customer and know what the most valuable service is to them. The most important part is providing the outcome they want, and this is a big task!

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