Tag Archives: Black Swan Project

Telpay Payment News
Bringing You Payment Insights, Trends and Best Practices

PART 2: Building Relationships- A Black Swan POV


Guest Blogger:   Our special guest contributor this month is Melissa Michalski, co-owner of CertPro Accounting Team, a proud member of IPBC, a Certified Professional Bookkeeper and a graduate of the Black Swan Project.

swanIn January 2015, at the Black Swan Summit, we, of course, discussed value pricing concepts but there was also a focus on building stronger relationships.  After a debriefing of the summit, my business partner and I have concluded that there are three kinds of relationships we want to improve: suppliers (which I previously discussed in my first blog of this series), customer relationships, as well as those within the company.   

What are your customers worth to you? For us, they are everything.  The value conversation is very important when meeting new customers, you need to listen and ask the right questions in order to determine their needs, because each customer is different.  For example, some customers might want to see monthly reports, while others might just want their bills paid on time. In order to provide excellent service, you have to understand each customer and know what the most valuable service is to them. The most important part is providing the outcome they want, and this is a big task!

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Telpay Payment News
Bringing You Payment Insights, Trends and Best Practices

Telpay Sponsors Black Swans

Black Swan Project

Telpay is proud to sponsor Melissa Michalski B.Comm (Hons), CPB and Bea Dabrowski, BA, CPB of the CertPro Accounting Team Inc, who were accepted into the Institute of Professional Bookkeepers of Canada (IPBC) prestigious Black Swan 2 Project.

Jason Olson, Vice President of Strategic Partnerships stated:

“The Black Swan program is tough to get into.  The application process is extremely competitive and only chooses five Certified Professional Bookkeepers (CPB) per year from across Canada.  Telpay is very proud of Melissa and Bea as the first and only ones from Manitoba.” Continue reading