As this pandemic has shown, again and again, it’s our most vulnerable populations that have been impacted the most. So when COVID-19 hit British Columbia and the province went into lockdown, some social welfare agencies worried about how it would affect their ability to get supports to those in need.
Luckily, the Secwépemc Child and Family Services Agency (SCFSA) didn’t quite have the same level of concern as some.
Based in Kamloops, B.C., the SCFSA provides a range of child protection services on behalf of the seven bands in the Secwépemc First Nation. Its mission is to protect the rights of Aboriginal children, ensure their safety, and maintain their connection to family, culture, and community.
Part of that mission involves delivering payments to clients, which would be difficult — and unsafe — if those clients had to visit the SCFSA office. As health officials have implored us, we need to stay home and keep two metres apart.
However, the SCFSA has been a Telpay customer since 2014, meaning it can easily get payments to clients quickly without having to do so in person.