All posts by Telpay Incorporated

How Telpay’s Debit Funding Option Works

You have decided to make a payment(s) using Telpay’s services; the next important decision is how you will fund the payment(s). You can either fund your payments by debit (Pre-Authorized Debit), where Telpay automatically pulls the funds from your bank account or through online banking (bill payment or direct transfer), where you push funds to Telpay.

These two options have varying benefits depending on your business needs. Most of our customers prefer the speed and convenience of next day payments which is achieved by pushing funds to Telpay through your online banking. On the other hand, some customers prefer using our PAD option because it requires no additional action. While the PAD option appears convenient, it also comes with a longer lead time of 3 to 4 business days.

Let’s take a closer look at how the Telpay debit option works.

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How to Overcome Client’s Resistance to Change

Change, as they say, is necessary in the business world. Staying at the forefront, if not ahead of the bar in your industry is crucial to your continued success.

When you think about this as a mantra for your business, you know instantly that this applies to your products and services; but it is just as necessary for your operations to be running as efficiently as you move forward. From deciding to remove your fax line to using video conferencing, the way we do business is as important as what business we’re doing.

Change, however, isn’t easily accepted by all parties. Some companies will always be intimidated by the prospect of how their “traditional” methods will be altered. Perfectly fitting into this space is payments, and as you change your payments from cheques to electronic means through Telpay, there will be apprehension.

So how do you ease your client into this “new method” of payment? The answer may be simpler than you think.

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Pay Utilities (and more) with Telpay

Have you ever missed a bill payment deadline? Have you come into the office one morning, only to see a “Payment Overdue” email waiting for you? It happens. Busy schedules prevent us from going to the bank, or if a payment date falls on a day we’re away from the office.

That’s what makes Telpay so convenient – each and every one of your bills can be scheduled and remitted in advance when it’s convenient for you! From electricity to cell phones, all your bills are covered with your Telpay for Business all-in-one payment software.

Take for example your hydro. Just as you would do with any other supplier or vendor payment, simply import the payment details or enter it directly into Telpay for Business.

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ASP Resources

At Telpay, we pride ourselves on the resources we provide our customers, and if you’re an ASP, we’ve got everything you could want in one convenient spot.

If you haven’t surfed through Telpay’s extensive information archive, be sure to follow this link to check out our dedicated ASP Resources page. Here, you will find an incredible bank of helpful articles that will help you work with Telpay and your clients.


Our ASP area is broken up into the following categories:

  • Frequently Asked Questions when setting up a new client
  • Partner Pricing
  • Webinars
  • Learn how to Use Telpay for Business
  • Telpay for Business Marketing Tools to Help You Become Successful
  • Telpay for Business USD Tools

If you can’t find the information you’re looking for, we want to hear about it! Help us grow our ASP Resources by sending us a request

Telpay Hosts a Payments Panel at IPBC Ignite 2017

We’re excited to announce that at the upcoming Institute of Professional Bookkeepers of Canada (IPBC) National Conference – Ignite 2017 – in Richmond Hill, ON, Telpay will be hosting an exciting roundtable featuring thought leaders in the payment and business industry!

IPBC is a member based association to help bookkeepers become more successful and gain better recognition within the bookkeeping profession. IPBC provides the environment, knowledge, and resources its members need to develop excellence in bookkeeping, through certification, education, networking, advocacy, information, and research.

The panel discussion aims to address Canada’s Evolving Payment Needs & Building a More Efficient Payment System for Industry. Electronic payment adoption has increased and is quickly developing to be an indispensable part of business. Accounting and bookkeeping processes are rapidly transforming, and it has become apparent that improvements are needed in the payment system to keep pace such as quicker notification of returned debits, frequent and faster payment processing between the banks, and improved oversight to protect all users.

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The Cost of Processing Cheques

One of the questions that may come up with businesses you speak to is – “What are the cost savings when you eliminate cheques from your business payments?”

For your convenience, we have a simple Savings Calculator to show your clients just how much they can save.

Using this calculator will help give a perspective not only of the overall payment process but how many pieces go into each cheque sent out in the mail.

The Savings Calculator considers elements such as postage and the cost for cheques, but then comes other factors such as bank fees and forms, along with intangibles such as assembly and the actual mailing. Quickly, you will see how the cost of continuing with cheque payments adds up.

We also take into consideration another aspect – time. If businesses are writing cheques or balancing books with a ledger and chequebook, they spend more time than needed to keep records up to date.

This time, particularly for emerging business owners, can better be spent planning and growing their company. For those who have led or been part of a company for a longer period, well, it goes without saying just how much more time is needed in a day.

Bearing in mind these factors, you can easily show what payments through Telpay’s processing system can do for their business. Whether it’s a regularly-scheduled amount that goes to a supplier or a one-off, they will save time and money thanks to Telpay for Business payment software.

To learn more about how Telpay saves your company’s bottom line, call one of our representatives today at 800-665-0302 or email

Easy Payments in the Summer

The signs of summer are all around us. Street vendors are out, signs for festivals are going up around the city, and the smell of barbeques are permeating everywhere.

Yes, summer is a relaxing time of year, but just because you’re taking a couple of weeks vacation doesn’t mean that your payments are also. Amid the rush to get out to the cabin or shutting down your office early on a Friday, it’s easy to forget to make a payment.

The good news is that with Telpay, you can authorize payments from anywhere you receive email.

Yes, you read that right. Whether you’re at the farmer’s market or on your boat, if you’ve got a signal, you’ve got a payment made, thanks to Telpay’s remote authorization email capabilities.

How does it work?
The bookkeeper or accountant on your Telpay account sends an email directly from the Telpay for Business software with payment details that you as a signing officer require for approving payments.

The benefits of remote authorization include:

  • Increased productivity – No need to wait for your signing officer to come back from their holidays. Your office can progress with projects that involve supplier payments.
  • Financial savings – Don’t let payment deadlines lapse and incur interest cost. Take advantage of advantage of sales that your suppliers may have over the summer.
  • Getting greener – Don’t worry about pre-signed cheques in the office. Keep the space clean – and green – in your office for the summer months.

To learn more about remote authorization, join us for one of our upcoming webinars. As a bonus, you’ll receive a gift card for Starbucks or Dairy Queen so you can further enjoy summer with a special treat, courtesy of Telpay.

Register today by clicking here.


Get Your Electronic Payment Questions Answered

Conversations with clients about accounting and bookkeeping practices can be challenging at the best of times, but proposing to the long-time cheque faithful that it’s time to go electronic can be one of the most nerve-wracking dialogues you’ll ever have.

Of course, you know the advantages – the time and financial benefits of transitioning to an electronic payment system – but communicating this to your client, particularly if they are steadfast on keeping cheques, may be a struggle.

In preparing for these conversations, bear in mind the questions they may bring to the table. They’ll be concerned about making sure that payments are going through to their suppliers correctly and securely. For your clients, getting into the digital world, inundated with press stories about security alerts and missing payments, is an intimidating prospect; but arming yourself with the answers to their questions will help with easing their businesses into electronic payments.

Consider these questions that you may receive:

  • How is supplier bank account information collected?
  • How is this information maintained? How is it updated?
  • How is this information secured?
  • What happens if a payment is rejected or returned?

You and your clients have the questions, and we’ve got your answers. As a trusted and valued Telpay partner, we want your business to thrive, and we are here to help you thrive. Contact  a Telpay representative at 1-800-665-0302 or use our online form and you’ll receive a response within one business day.

2017 Ramon John Hnatyshyn Award for Voluntarism

It is with great excitement that Telpay announces that our founder, William H. Loewen, has been named a recipient of the 2017 Governor General’s Ramon John Hnatyshyn Award for Voluntarism in the Performing Arts.

Mr. Loewen receives the award in recognition of his 30-plus years of dedication to the arts in Winnipeg, particularly with the Winnipeg Symphony Orchestra where the foundation that he and wife Shirley began has donated over $1 million; but his support of the famed organization goes far beyond financial contributions. Bill has also been a volunteer with the Symphony for over 40 years.

More than anything, we have valued his advice, his friendship, and his genuine love for symphonic music,” WSO Executive Director Trudy Schroeder wrote in a guest blog on the Telpay website. Continue reading

What is a Biller?

In discussing electronic payments made through Telpay’s secure payment systems, we may at times use unfamiliar terms. To help you have a better understanding, we’ll be providing a series of articles that explains Telpay’s terminology.

What is a Biller?
Billers, simply put, are businesses or individuals that you need to send money to using Telpay for Business. These can be suppliers, employees, consultants, contractors, utilities, donations, credit cards and government remittances.

With Telpay for Business, you can quickly look up these billers with our convenient biller search field. If the company or individual is not in our system, no problem; simply add your biller’s information using the detailed payment screens.

To learn more about Telpay Billers, contact one of our representatives or call 1-800-665-0302.

Flexible Bill Payment Options with Telpay

When it comes to any payment you’re making, you have options with Telpay.

It’s something we’ve always prided ourselves on – being flexible to the methods our clients prefer. It’s what has made Telpay for Business one of the most advanced electronic payment systems in Canada.

We’d like to take a moment to tell you about the options available to you.

Option 1: Integration with Accounting Software
The first is importing through your accounts payable systems. As we’ve talked about in the past, our platform integrates smoothly with your accounting software, which helps you streamline your payment processes.

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We’ve Got You Covered

There are several reasons that Telpay is the payment solution partner of choice – trust, security, flexible payment methods, unparalleled billers and others that we have talked about in this space.

One of the most overlooked Telpay reasons, however, is the way we collect and manage supplier’s bank account information.

We Collect
With traditional EFT systems, businesses typically need to contact suppliers and ask for their bank account information. For most businesses, gathering this information is a hassle because a supplier won’t have the information at hand or they are reluctant to provide it over the phone or email. If a supplier’s bank account information is not in Telpay’s database, we will contact the supplier to get their information so that an electronic payment can be made.

We Manage
Telpay not only collects supplier’s banking information, we also manage and securely store their information in our Biller database. This is to ensure payments are always sent to the correct bank account and payment information is delivered in exactly the format that they prefer, such as email, fax or efile, along with invoice and customer account numbers, if required.

Take the stress out of your transactions and simplify your supplier payments with Telpay. To learn more, contact one of our representatives by email at or call us at 1-800-665-0302.

Go Electronic and Reduce Stress

Are you still making some of your business payments by cheque? Are there too many steps to tracking down signatures? Does your mind race over payment deadlines, discount rates or worse, cheques lost in the mail? These challenges may bring on anxiety and stress that could lead to an increased heart rate. Stress can sometimes be a good thing, however, too much stress can cause harm to your health and increase your risk of heart disease (Source: Heart and Stroke Foundation). 

Reduce stress by going electronic!  

Eliminate the hassles of cheque payments by maximizing the features of Telpay’s electronic payment system. In addition to paying your employees electronically with Telpay, you can pay suppliers, contractors, utilities, credit cards, government remittances and more. Join us for a webinar to learn how your business can benefit from electronic payments.

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