Tag Archives: CertPro Accounting Team

PART 2: Building Relationships- A Black Swan POV

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Guest Blogger:   Our special guest contributor this month is Melissa Michalski, co-owner of CertPro Accounting Team, a proud member of IPBC, a Certified Professional Bookkeeper and a graduate of the Black Swan Project.

swanIn January 2015, at the Black Swan Summit, we, of course, discussed value pricing concepts but there was also a focus on building stronger relationships.  After a debriefing of the summit, my business partner and I have concluded that there are three kinds of relationships we want to improve: suppliers (which I previously discussed in my first blog of this series), customer relationships, as well as those within the company.   

What are your customers worth to you? For us, they are everything.  The value conversation is very important when meeting new customers, you need to listen and ask the right questions in order to determine their needs, because each customer is different.  For example, some customers might want to see monthly reports, while others might just want their bills paid on time. In order to provide excellent service, you have to understand each customer and know what the most valuable service is to them. The most important part is providing the outcome they want, and this is a big task!

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How the CertPro Accounting Team is Simplifying Business

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Originally posted in the IPBC Blog, republished with permission from CertPro Accounting Team
Co-authored by Melissa Michalski, B.Comm(Hons), CPB & Bea Dabrowski, B.A., CPB

Not only is CertPro Accounting Team implementing Value Pricing, we are also finding ways to make our business more efficient and grow our knowledge. When we began this process, we brainstormed areas of our business that were successful, had weaknesses, things we were experts at, and things we didn’t like to do. And we came up with an “ideal customer” for our firm. As we have been going through this journey we are finding ways to make things easier on us and our customers happier.

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