As this pandemic has shown, again and again, it’s our most vulnerable populations that have been impacted the most. So when COVID-19 hit British Columbia and the province went into lockdown, some social welfare agencies worried about how it would affect their ability to get supports to those in need.

Luckily, the Secwépemc Child and Family Services Agency (SCFSA) didn’t quite have the same level of concern as some.

Based in Kamloops, B.C., the SCFSA provides a range of child protection services on behalf of the seven bands in the Secwépemc First Nation. Its mission is to protect the rights of Aboriginal children, ensure their safety, and maintain their connection to family, culture, and community.

Part of that mission involves delivering payments to clients, which would be difficult — and unsafe — if those clients had to visit the SCFSA office. As health officials have implored us, we need to stay home and keep two metres apart.

However, the SCFSA has been a Telpay customer since 2014, meaning it can easily get payments to clients quickly without having to do so in person.

Continue reading →

According to Stats Canada, more than 1.7 million Canadians work from home and no doubt that number has skyrocketed in recent weeks as companies try to ensure the safety of their employees.

The good news is that technology allows for a relatively smooth transition to remote work, but this sudden shift also presents some challenges.

One of the biggest hurdles for companies used to making payments via cheque is how to pay bills, employees, and the government from home. It can also be quite costly and inefficient to send those cheques, which isn’t ideal in the current economic climate.

Telpay’s all-in-one payment software for businesses, Telpay for Business, can help you solve both of these challenges. Here’s how.

Streamlined payments
Once you have Telpay for Business set up, you can pay employees, government remittances, and bills to over 150,000 businesses from an all-in-one platform. Plus, Telpay for Business works with a wide range of accounting software, including Adagio and QuickBooks, as well as payroll software like Easypay and Paymate.

Continue reading →

The COVID-19 virus, also known as coronavirus, has had a significant impact on businesses across Canada and the globe.

Staff is being advised, wherever possible, to work from home to avoid the spread of this virus, which has impacted all elements of our life. From schools closing to sports and entertainment events being postponed, the way we operate has been temporarily altered. For businesses, there is a great concern ensuring employees and suppliers continue to receive payments that they are expecting. It remains of utmost importance to your business that your financial commitments remain intact.

We appreciate what you are going through, how your normal operations are being challenged. It’s not an easy time, however, your electronic payment partners at Telpay are here to help. Our comprehensive all-in-one payment solution, Telpay for Business, can help ensure your business payments – from payroll direct deposit, vendor payments, government remittances, pre-authorized debits, and international payments – are not interrupted.  Additionally, Telpay’s email remote authorization approval feature eliminates the need for your signing officers to travel or go to the office to sign physical cheques. This ensures that all critical business payments continue to be made and social distancing is adhered to.

We have a comprehensive Business Continuity Plan (BCP) that ensures the continuity of service. Our BCP has been in place for years, is tested bi-annually, and anticipates this type of impact. It allows us to remotely run our entire process from processing payments, collections, and payrolls daily.

As well, our staff will continue to be available by phone, email, or chat to answer any questions you have and guide you through any troubleshooting you require.

As situations change or new information becomes available that affects our business continuity plan; we will send updates here. If you have any questions, please call our office at 1-800-665-0302 or email customercare@telpay.ca.

For information and updates on COVID-19, you can visit the following links:

• Government of Canada Coronavirus Update
• World Health Organization
• Public Health Agency of Canada

Does your Business have a subscription program or any kind of regular monthly billing? Telpay for Business can help you get paid with our Pre-Authorized Debits (PADs) service.

Your customers authorize you to debit their bank account using the form that we provide. This form assures you that all the bases are covered so that you meet Payment Canada’s requirements.

It’s Payment Canada’s job to establish and enforce the rules and regulations around PADs to make sure they are properly authorized and to protect against improper withdrawals. Want more information on the rules and regulations around PAD’s, please have a look at Payments Canada’s payment guide.
Continue reading →

It’s a global village, and Telpay makes international payments easy. The United Nations recognizes many currencies around the world, and so does Telpay. 

International Payments
Telpay is pleased to partner with Payline by ICE, International Currency Exchange, the engine behind our currency exchange. Payline by ICE has over 40 years of experience in custom international brokerage. Together, Telpay and Payline make international business easier, more cost-effective, and accessible to companies of any size. Payline is a Canadian neighbour, headquartered in Victoria, BC with a great track-record for community involvement as well. 

Continue reading →