The COVID-19 virus, also known as coronavirus, has had a significant impact on businesses across Canada and the globe.

Staff is being advised, wherever possible, to work from home to avoid the spread of this virus, which has impacted all elements of our life. From schools closing to sports and entertainment events being postponed, the way we operate has been temporarily altered. For businesses, there is a great concern ensuring employees and suppliers continue to receive payments that they are expecting. It remains of utmost importance to your business that your financial commitments remain intact.

We appreciate what you are going through, how your normal operations are being challenged. It’s not an easy time, however, your electronic payment partners at Telpay are here to help. Our comprehensive all-in-one payment solution, Telpay for Business, can help ensure your business payments – from payroll direct deposit, vendor payments, government remittances, pre-authorized debits, and international payments – are not interrupted.  Additionally, Telpay’s email remote authorization approval feature eliminates the need for your signing officers to travel or go to the office to sign physical cheques. This ensures that all critical business payments continue to be made and social distancing is adhered to.

We have a comprehensive Business Continuity Plan (BCP) that ensures the continuity of service. Our BCP has been in place for years, is tested bi-annually, and anticipates this type of impact. It allows us to remotely run our entire process from processing payments, collections, and payrolls daily.

As well, our staff will continue to be available by phone, email, or chat to answer any questions you have and guide you through any troubleshooting you require.

As situations change or new information becomes available that affects our business continuity plan; we will send updates here. If you have any questions, please call our office at 1-800-665-0302 or email customercare@telpay.ca.

For information and updates on COVID-19, you can visit the following links:

• Government of Canada Coronavirus Update
• World Health Organization
• Public Health Agency of Canada

Does your Business have a subscription program or any kind of regular monthly billing? Telpay for Business can help you get paid with our Pre-Authorized Debits (PADs) service.

Your customers authorize you to debit their bank account using the form that we provide. This form assures you that all the bases are covered so that you meet Payment Canada’s requirements.

It’s Payment Canada’s job to establish and enforce the rules and regulations around PADs to make sure they are properly authorized and to protect against improper withdrawals. Want more information on the rules and regulations around PAD’s, please have a look at Payments Canada’s payment guide.
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It’s a global village, and Telpay makes international payments easy. The United Nations recognizes many currencies around the world, and so does Telpay. 

International Payments
Telpay is pleased to partner with Payline by ICE, International Currency Exchange, the engine behind our currency exchange. Payline by ICE has over 40 years of experience in custom international brokerage. Together, Telpay and Payline make international business easier, more cost-effective, and accessible to companies of any size. Payline is a Canadian neighbour, headquartered in Victoria, BC with a great track-record for community involvement as well. 

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At Telpay, we help build great relationships between businesses and their customers. Like every relationship, the needs can vary considerably from one organization to the next. That’s why we look at every possibility and devise custom solutions. Here are three ways that we’ve made things easier for you:

1. Error-free account number validation
Have you ever wondered how Telpay can immediately validate a customer account number?

Account numbers are often 16 digits long or more, so it’s easy to input it incorrectly. Within each account number, there is always one of the numbers designated as a verification digit. That number corresponds to a complex math formula. At Telpay, we’ve worked out all the formulas required to make sure that account numbers are correct immediately as you finish entering them. Correcting any errors at the point of entry is a lot easier than correcting it at a later stage. We have your back.
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It was true when Ben Franklin wrote it in the 1740s, and it’s true now: time is money. This is one reason why you should consider funding your Telpay payments via online banking rather than using your bank’s funds transfer or wire service. Doing so could cut your payment processing time by at least 75%.

Here are three more reasons.

1. It’s fast

Once you set up Telpay as a biller (payee) to fund your payments, we can process your payments as early as next business day (two for payroll). You just have to make sure that you send your payment file and funds to us one day before your payment date or two days prior to your payroll date. With this quick turnaround time, it can mean the difference between an early payment discount and none at all.

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